Roger Hom

The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018

Blog Post created by Roger Hom Employee on Jan 2, 2018

Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

 

Join Sumair Dutta, Chief Customer Officer at thought-leader The Service Council, and ServiceMax from GE Digital’s Susan Tonkin as they each share the top 3 trends they see from each perspective – the market view and the “market leader” view.

 

The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018

Thursday, January 11, 2018

9AM PT | 12PM ET

Register Now >

 

Presenters:

 

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr. Product Marketing Manager

ServiceMax from GE Digital

 

 

sumair-datta-100.jpgSumair Datta

Chief Customer Officer

The Service Council

Outcomes