on Nov 29, 2017Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today.
Improved management, delivery and monitoring is driving greater productivity, happier customers and increased revenue. While these advances are enabling outcome-based business models, there are still challenges that require thoughtful planning to solve – particularly in regards to skills.
Whether it’s data analytics, augmented reality or remote mentoring in the field, service technicians will need different skills than yesterday’s simple break/fix mentality. Analysts predict that service techs will need to focus more on customer outcomes because increased maintenance efficiency will lead to fewer face to face customer interactions.
Join Mark Homer, VP of Global Customer Transformation, and Coen Jeukens, Director of Global Customer Transformation as they lead a panel discussing how to transform today’s technicians into the new service engineers of the future.
2017 CIO Virtual Event: The Field Service Engineer of the Future
Wednesday, December 6, 2017
10am PT | 1pm ET
Mark Homer
VP, Global Customer Transformation
ServiceMax from GE Digital
Coen Jeukens
Director, Global Customer Transformation
ServiceMax from GE Digital
Keith Duffy This might be of interest to you!