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We see the real, tangible benefits of moving from a manual, paper process to a systematic approach. We want the world's field service experts to kick the paper-based order, and move to an automated system.

 

So of course, when it comes to a scavenger hunt, we can't just give you a piece of paper with check boxes to mark. It’s time to digitally transform the traditional, typical, boring, scavenger hunt you’re used to.

 

At Dreamforce 2018, we’re launching the ServiceMax Selfie Scavenger Hunt – combining service, smartphones, and super-cool-prizes!

 

Time to Pull Out Your Selfie Stick

Or use your arm.

 

There are three challenges to this scavenger hunt, with an additional bonus opportunity.

 

Level 1: Service Keeps the World Running

  • Take a selfie with a service worker in the field.
    • Example: fixing a screen or speaker, setting up a booth, laying out food, etc.
  • Prize: a one-year subscription of one of the following:
    • Amazon Prime
    • Netflix
    • Hulu
    • Spotify
    • Apple Music
  • How many chances do I have to win?
    • Four: This prize will be drawn at the end of each day, September 25 - 27.

 

Level 2: GE Looks Good on You

  • Take a selfie with the GE or ServiceMax logo.
  • Prize: An electric scooter.
  • How many chances do I have to win?
    • Four: This prize will be drawn at the end of each day, September 25 - 27.

 

Level 3: VIP Service for a VIP Selfier

  • Take a selfie with a member of Metallica.
  • Example: What are you doing on Day 2 at 7:00pm? You should be at the Civic Center Plaza and City Hall.
  • Prize: An exclusive experience to Minds + Machines, including a VIP pass, three nights at a top-notch hotel, and dinner at a nice restaurant.
  • How many chances do I have to win?
    • One: This prize will be drawn at the end of September 28 - once!

 

BONUS: Where’s Max?

  • Take a selfie with Max, our service technician walking around in a bright, white safety hat.
  • Prize: Automatically get entered for all three prizes once!

 

It’s All in the Angle

And in the details. Below are a few things to keep in mind while you play.

 

  • In order to be entered to win, you must share your selfie on Twitter or Instagram @mention the ServiceMax account AND using #DF18.
  • You have the opportunity to complete level 1, level 2, and the bonus from September 25 - 27. At the start of each day, the entrees will reset.
  • Get creative! (Hint: you don’t always have to be right next to what you’re selfie-ing with)
  • Be respectful and ask permission - before you selfie with a service worker in the field (the level 1 challenge), please do get that person's consent, letting them know that the photo will be submitted to ServiceMax Twitter and or Instagram accounts as a part of this Scavenger Hunt.

 

We’re excited about our Selfie Scavenger Hunt, and we hope you are too. If you have any questions, feel free to comment below or stop by booth #341 at Dreamforce.

 

And remember, both sides are your good sides.

 

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OFFICIAL RULES AND DISCLAIMERS (updated September 18, 2018)

 

By participating in ServiceMax from GE Digital’s Selfie Scavenger Hunt – Dreamforce 2018 contest, you confirm acceptance of the contest guidelines and these rules. 

References herein to “entrant”, “participant”, “prospective winner” or “winner”, as applicable, shall be deemed to refer to you.

  • NO PURCHASE NECESSARY. A PURCHASE DOES NOT INCREASE YOUR CHANCES OF WINNING.
  • HOW TO ENTER: Prospective winners will participate in some or all challenges detailed in the description published by ServiceMax from GE Digital for the Selfie Scavenger Hunt – Dreamforce 2018 (the “Scavenger Hunt” or “contest”), and upload via Twitter or Instagram one or more corresponding images for each completed scavenger hunt level as detailed in the published description. We will announce the daily winners for the Level 1 and Level 2 Challenges at the end of each day of the Dreamforce 2018 conference, and the winner of the Level 3 Challenge at the end of the last day of the conference.  ServiceMax from GE Digital reserves the right to determine valid entries and to exclude partial entries. You agree to indemnify and hold harmless ServiceMax Inc. (the “Sponsor”), GE Digital LLC and General Electric Company, and their respective its agents and employees (collectively, the “Sponsor Group”), from any claim or proceeding resulting from your entry.
  • ELIGIBILITY: Contest open to individuals 18 years of age or older as of September 15, 2018. This contest is open to residents of the U.S. and Canada. Employees of the Sponsor Group, its advertising, production and promotion agencies, the independent judging organization, and the immediate families and/or members of the same household of each are not eligible. Contest void wherever prohibited or restricted by law.  All federal, state, and local laws and regulations apply.
  • PRIZE: One prize, as described above, per person. Acceptance of prize constitutes permission (except where prohibited) to use winner’s name, hometown, and likeness for purposes of advertising, promotion, and publicity without additional compensation. Prizes have the following approximate cash value:
  • Level 1:  A one-year subscription of one of the following, Amazon Prime, Netflix, Hulu, Spotify, Apple Music = approximately $100 for each.
  • Level 2:  An electric scooter = approximately $300 for each.
  • Level 3: An exclusive experience to Minds + Machines, including a VIP pass, three nights at hotel, and dinner – approximate total of $3,000.

Winners will be notified by direct message to the winner’s Twitter or Instagram social media account through which the selfie submission was made. Winners may be required to provide name, address, email address, phone number, and other information in order to fulfill the award.

  • RIGHTS: By participating in this Scavenger Hunt, you grant the Sponsor Group a non-exclusive, irrevocable, world-wide right to reproduce, and modify, the submitted photograph(s) in any form or media without limitation. The Sponsor Group’s license shall include the right to use submissions in Scavenger Hunt-related content in the Sponsor Group marketing material, in digital archives, in e-mails and in promotions related to this Scavenger Hunt and/or similar future contests, and compendiums (in any media) of contest submissions and/or winners. You grant such license without expectation of compensation of any kind and accepts the conditions stated in these Official Rules, agree to be bound by the decisions of the judges and warrant that you are eligible to participate in this contest. By accepting any prize, you agree to release the Sponsor Group, its directors, employees, officers, and agents, including without limitation, its advertising and promotion agencies from any and all liability, loss or damages arising from or in connection with the awarding, receipt, and/or use or misuse of prize or participation in any prize-related activities.
  • PRIVACY AND USE OF PROMOTION INFORMATION: The personal information you provide (e.g., name, email address, address, phone, etc.) when you enter or participate in the Scavenger Hunt may be saved in our customer database.  ServiceMax, on behalf of itself and the Sponsor Group, reserves the right to use any and all information related to the Scavenger Hunt, including your personal information, photographs and images obtained through the contest, for marketing purposes, to contact you in the future with subscription offers and/or email newsletters or other sales correspondence, or any other purpose permitted by law.  ServiceMax’s use of your personal data will be in accordance with the GE Privacy Policy (available at https://www.servicemax.com/privacy) and applicable privacy and data protection laws. Your information may also be shared with the sponsoring partner for use in their online communications. Our goal is to provide you with information that is relevant and desirable to you, thus if you wish to opt-out, you may do so at any time: Update preferences through www.servicemax.com
  • RISK: Participants in the ServiceMax Scavenger Hunt visit all sites and undertake all activities at their own risk. By participating, you agree to release the Sponsor Group, its directors, employees, officers, and agents, including without limitation, its advertising and promotion agencies, from any and all liability, loss, or damages arising from or in connection with the travel to, visitation of, and/or photography of scavenger hunt sites, people and/or any contest-related sites or activities. The Sponsor Group assumes no responsibility for the activity or behavior of contest participants during the travel to, visitation of, and/or photography of scavenger hunt sites and/or any contest-related sites or activities.
  • MISCELLANEOUS: The Sponsor Group is not responsible for late, lost, stolen, damaged, garbled, incomplete, or misdirected entries or communications; for errors, omissions, interruptions, deletions, defects, or delays in operations or transmission of information, in each case whether arising by way of technical or other failures or malfunctions of computer hardware, software, communications devices, or transmission lines or data corruption, theft, destruction, unauthorized access to or alteration of entry materials, loss or otherwise. The Sponsor Group disclaims any liability for damage to any computer system resulting from participation in, or accessing or downloading information in connection with, this Scavenger Hunt, and reserves the right, at its sole discretion, to modify, cancel, terminate or suspend this Scavenger Hunt should any virus, bug, technical failures, unauthorized human intervention or other causes beyond the Sponsor Group’s control corrupt or affect the administration, security, fairness or proper conduct of the Scavenger Hunt. In the event of such cancellation, termination or suspension, a notice will be posted. The Sponsor Group reserves the right, at its sole discretion, modify or cancel this contest at any time and to disqualify any entrant if his or her participation affects the integrity of the Scavenger Hunt.
  • CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS SCAVENGER HUNT IS A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR GROUP RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH ENTRANT TO THE FULLEST EXTENT PERMITTED BY LAW.
  • WINNER’S LIST: Winners will be contacted via direct message to the winner’s Twitter or Instagram social media account through which the selfie submission was made within two weeks of ServiceMax’s receipt of images. Winners lists may be publicized in print or online promotional materials.
  • GOVERNING LAW. This Scavenger Hunt and the rights and obligations of the Sponsor Group and participants will be governed by and controlled by the laws of the State of California, applicable to contracts made and performed therein without reference to the applicable choice of law provisions. All actions, proceedings or litigation relating hereto will be instituted and prosecuted solely within the State of California, Santa Clara County. By entering the Scavenger Hunt, you consent to the jurisdiction of the state courts of California and federal court located with such state and county with respect to any action, dispute or other matter pertaining to or arising out of this Scavenger Hunt.
  • SPONSOR. The Sponsor of this Scavenger Hunt is ServiceMax, Inc., 2700 Camino Ramon, Suite 450, San Ramon, CA 94583 USA. All questions regarding this Scavenger Hunt should be directed to [this information has been removed as the competition has ended] or email [this information has been removed as the competition has ended].

 

Copyright © 2018 General Electric Company. All Rights Reserved. Designated trademarks and brands are the property of their respective owners.

Over the last few months, you may have noticed that we have started referring to our product as Predix ServiceMax.

 

As modern industry transforms, we do too. GE Digital is extending the Predix brand to represent the full portfolio of GE industrial applications and the GE Predix platform built for the Industrial Internet. Part of this evolution includes bringing the ServiceMax brand further into the GE Digital family.

 

You will continue to see our ServiceMax product offering referred to as Predix ServiceMax going forward. Our product, based-on the Salesforce Force.com platform, remains the same market-leading field service solution that you have come to depend on. But now, under one brand umbrella, our product offering is part of the Predix Portfolio that is bring the Industrial Internet to life. As the leading software company for the Industrial Internet, GE Digital is reimagining industry’s infrastructure by connecting software, apps, and analytics to industrial businesses.

 

Learn more about the Predix Portfolio from GE Digital.

Since 2014, the ServiceMax Community has evolved in size, functionalities, and even appearance. We have over 5,000 members, over 5,000 pieces of content, and countless examples of field service experts learning from one another. As this community has continued to grow and mature, our platform Jive has been a stable tool that has supported our goals.

 

About a year ago, Jive-x (Jive’s external  community business) was acquired by Lithium, a software company that helps businesses connect with their customers on social media and digital channels. You can read more about the acquisition here.

 

What did this mean for ServiceMax?

There wasn’t an immediate change to our platform or our support. The Lithium/Jive-x continued to support our customer community, and we continued to focus on building programs, content and new ways to continuously improve the customer experience.

 

We eventually learned that Jive-x would no longer be innovating on their platform. This means that the team would continue to provide bug fixes and maintenance, but they’d encourage Jive-x customers to migrate to Lithium community, which is their true innovation platform.

In their Jive-x Customer Welcome FAQ, they shared:

 

To reiterate what we’ve been saying publicly since the acquisition announcement, the Jive-x platform will continue to be supported by Lithium for as long as customers choose to remain on it. While we are not planning to develop new features for Jive-x, we will continue to maintain the platform to ensure it remains a viable product for our customers.”

 

As we’ve shared in our community blog ( 2018: Instead of Resolutions, Game Plan for Goals), we are dedicated to continue to evolve our community platform to be an open, useful, and enjoyable platform for your continued collaboration and support. As Deirdre noted in January, our community tenets are: Openness, Transparency, Ease of Use, and Valuable Content.

 

We constantly read your feedback in the ServiceMax Community and look for ways to incorporate it into our plans. Some changes or adjustments are not always feasible, but we work with our technology vendor to find workarounds, we submit ideas for the future releases, and we are dedicated to leveraging new features and a best-in-class platform to provide a wonderful customer experience.

 

For Jive-x, we won’t see future versions with new, substantial updates, and we’re losing access to a community-focused product team strategizing to add innovative new product features to enable community members.

 

We can’t fulfill our promise to continuously improve your experience on a platform that isn’t evolving and taking advantage of the best new thought leadership in the community space. We want to make sure we’re giving you all the best possible experience on the ServiceMax Community.

 

So, this leads us on a search and a journey to an improved community experience! We’re working on a plan to launch changes and improvements to the ServiceMax Community, which will include a change in platform.

 

For full transparency, below are a few things we want:

 

  • To incorporate your input and feedback into the best way we can improve the community experience
  • To expand the scope of our platform, to offer collaboration and networking options across even more folks who are focused on digital transformation
  • An excellent technology platform that supports the same functionalities we currently use to power our community place (e.g. Idea Exchange, discussion/content creation, gamification, etc.)
  • A community platform created purely for peer-to-peer engagement, not just a “portal”, one that analysts feel is an exceptional player in the ‘ community’ industry, and a technology vendor who is laser-focused on the experience we want to deliver.
  • An analytics system that flows community data into customizable and shareable dashboards, and allows bulk export of data
  • A company that hosts intimate customer events for knowledge sharing, best practices and insights specifically in care and digital engagement

 

For the August Monthly Goal, I asked you to share how you think we can improve the Community. Because this is very important to us, I’d like to continue that conversation into September.  Are you interested in being an Early Adopter and a Key Stakeholder for our community improvements? To complete our September Community Goal, we are going to offer a few ways to be a key part of our transformation.

 

  1. Comment with ONE BRILLIANT Idea
  2. Volunteer for our SUPERUSER Interview Group

 

ONE BRILLIANT Idea

We were inspired by this post on Feverbee.com, a great blog and consultancy on  communities: Your Members Really Want to Do Things That Matter.

 

Richard talks about how ProductManagement.com has thousands of user-submitted templates available to community members to download and leverage. We love the idea of user created content that saves other members time, money, raising the standards across the industry, and putting member content and ideas front and center to the community strategy.

 

With that in mind, we want to enable you to expand our community programs by suggesting new types of content / contests / programs we should add to this space. Here are a few examples to get your creative juices going:

 

Examples of ONE BRILLIANT ideas:

  • We should launch a photo contest: Where you use ServiceMax – photos of technicians in the field, funny, crazy, interesting, or team / group shots of your teams using ServiceMax, earning badges, prizes, points, like the gnome in Amelie or Travelocity commercials…
  • Cartoons, Videos, Drawings: A Creative way to tell a service story: The worst kind of customers, the hardest day, giving members a chance to think out of the box and submit something interesting to tell a service story.
  • A Scavenger Hunt in the Community: A la READY PLAYER ONE, enable community members to create a series of easter eggs, that other community members can discover…
  • Contact List: Pages of Community contacts according to their location, profile details, etc

 

Earn the September Badge: Post your ONE BRILLIANT Idea:  Post a comment below, with your ONE BRILLIANT Idea, like the examples, or by answering this question. Like the comments you think are best, to help us know which you like. Every member who submits an Idea will earn the September badge and points. We may even reach out and see if you want to blog on your idea.

 

What kind of game, contest or competition, could we add to the community?

In an ideal world, what one new thing would you, as a ServiceMax customer or field service expert, find in our community, that will help other members be happy, delighted, and successful?

 

Volunteer for our SUPERUSER Interview Group

We want to know what’s going to improve your user experience, and what will make our community the go-to place for field service experts around the world.  Comment on this blog and volunteer. You’re committing to joining the Community SUPERUSER group and we’ll be in touch with follow up questions, which we will ask by phone, email, or virtual call.  We’ll ask you questions about what’s on your Community wish list, and give you early access to our new community look and feel.

 

Again, reply below to join!

 

We’re excited to continue our community journey, and we hope you are too!

We have a long history of innovation and that includes leveraging the most innovative technologies available, including the Salesforce Platform. ServiceMax from GE Digital was originally built on the Force.com platform, taking advantage of its integrated data model, and we will continue to take advantage of it as we evolve as the leader in field service software.

Our commitment to the Salesforce Platform is strong as we continue to work closely with their development teams to ensure we are consistently adopting the latest advancements. Explicitly, a decision for ServiceMax is a decision for Salesforce, a decision that strengthens your Salesforce investment.

 

  • All of our customers are on the Salesforce Platform so it is in our best interest to continue leveraging it.
  • Many of our partners are also on the Salesforce Platform (i.e. Nintex, which helps build a more cohesive the ecosystem.
  • We even run our own business on Salesforce, which is core to our sales processes and our success.
  • In addition, Predix ServiceMax also takes advantage of the leading industrial IoT platform from GE Digital. Where Salesforce is our system of record for all customer-related data, Predix expands our capabilities with equipment-centric data and processes.

 

To go deeper into what this support means, we are deploying Salesforce Force.com across the board in Predix ServiceMax, a process we have started several releases ago. We recently updated both SFM wizard and transaction delivery pages to provide an enhanced Lightning experience within ServiceMax. As part of this, technicians and dispatchers can not only see a progress bar for work order status (rendered using Salesforce “Path” UI), but there are also contextual actions on the right pane of the work order screen. These updates help our customers on their digital journey and standardize the user experience.

Our passion for service is unwavering, as is our focus on our customers and what they need to be successful. We are committed to helping our customers achieve their desired outcomes and for most that requires leveraging the Salesforce Platform. We will be participating at Dreamforce for the 10th consecutive year in a few months, and I invite you to come to our booth to see what we’re about.

At ServiceMax, we not only cherish the relationships with build with our customers, but with our partners as well. We understand that one-size does not fit all when it comes to field service management, so that's where our partners come in.

 

Specifically, for enterprise organizations that need to ensure that their field employees are able to reliably execute tasks using mobile devices, we have a partner solution that you should consider: ProntoForm's Prototype Service package. This package facilities process standardization, asset-centric service, and agility and adaptability.

 

If interested, sign up for a ProntoForms subscription for 25 users & get the ProntoForms $15,000 get-started “Prototype Service” package for $7,500. This package is ideal for enterprise organizations that need to ensure their field employees are able to reliably execute complex inspections, checklists, and forms using mobile devices. "Equipping technicians in the field with advanced tools for mobile data collection allows them to capture richer data in the field, adding nuance to predictive capabilities found in FSM and APM workflows," ProntoForms CEO & Founder Alvaro Pombo explains in a recent blog.

 

If this is something you and your company are interested in learning more about, comment below, or reach out to Mike Kavanagh directly!

 

More about ProntoForms:

ProntoForms eliminates the last paper forms accompanying work orders, and integrates seamlessly with ServiceMax on the device and in the Cloud, enabling technicians to improve the speed, quality, and flexibility of task execution in the field with configurable Smart Mobile Forms. Launched seamlessly from the ServiceMax app, conditional logic guides technicians through work processes, displaying only information that is relevant for the task at hand, minimizing visual clutter. Contextual hand-off pre-populates critical information, including equipment details, service history data, and more, reducing errors during data collection. Rich and dynamic content can be captured, including; location-based pick lists, photos and sketches, audio, data operations and calculations, date/time and GPS stamps, and more. Visit their profile on the ServiceMax Marketplace.

 

Learn more about our Premier Partner Program and the partners involved, like ProntoForms.

 

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What mobile devices are your technicians utilizing?

How are your technicians currently filling out forms?

It's August, and August is for advancing-the-community-structure-and-layout? That may sound a little funny, but for this month's goal we are focused on getting your feedback.

 

You may have seen a discussion thread I posted a few weeks ago, Navigating the Community - What's your experience? We are looking to make some changes to our Community - the structure, the look, the feel, the experience, etc. However, we don't want to make these changes solely based on what we want, or generic community best practices. We want to know your thoughts, so we can tailor everything to OUR audience - you all.

 

The goal this month is to comment below and provide your thoughts on our Community.

 

Some questions you could answer:

 

- Community structure - how do you get to things?

- What do you think of discussion forums being more open to the general public? (We would do this so more people could benefit from your expertise, feedback, as it would pop up in Google search.)

- Do you want to see discussions organized by topic?

- Do you want to see designated product discussion areas?

- Does the top navigation bar make sense?

- How should user group spaces be organized - by location, by your stage in the customer lifecycle?

- Are there too many clicks to get to one space?

- Are the spaces too busy looking?

 

If you already answered this question on my other post, you'll notice you've already earned the August badge - yay!

 

So please, comment below and let us know what we're doing well, what we could work on, and what new ideas you have!

 

Screen Shot 2018-07-25 at 10.47.11 AM.png

A number of recent research reports have discussed the convergence of Enterprise Asset Management (EAM) and Field Service Management (FSM) software. Some analysts raise the possibility that in the future, organizations will look for single vendors of combined EAM and FSM capabilities.

 

This webinar will explain why EAM and FSM systems are converging, why they are (still) distinct application spaces, and why organizations seeking to optimize asset performance and service delivery will want to integrate purpose-built, best-of-breed FSM, EAM, and application performance management (APM) solutions. You also will learn:

 

  • Why and where EAM and FSM systems are converging
  • Why they are (still) distinct application spaces
  • Why organizations will want to combine EAM and FSM to optimize service delivery

 

Leveraging FSM and EAM to Deliver Service Outcomes

Thursday, August 9, 2018

10AM PT | 1PM ET

Register Now >

 

Presenters:

 

john-ragsdale-100-circle.pngJohn Ragsdale

Distinguished VP of Research Service Technology

TSIA

 

 

seth-dunn-100-circle.pngSeth Dunn

Director, Industry Development-Power & Utilities

ServiceMax from GE Digital

Last month we were focused on following people, this month we are focused on following SPACES.

 

There are various spaces in our Community. Each have a different purpose and provide different content for different people. Here's some examples:

  • Field Service Network - a place where ANYONE who is passionate about field service and wants to learn more can come together. Whether you are one of our customers, a guest who only knows a little about ServiceMax and field service technologies, or one of our talented and skilled partners, you can contribute to the content that lives here.
  • Network and Share - Exclusive to ServiceMax customers, partners, and employees, this place is for questions and discussions topics on field service, or really on whatever you want!
  • Mobile Updates, Scheduling Updates, Critical Product Updates, or any Product Hub space - This is where our Product Managers post updates on product, releases, or any major announcements you need to know about.
  • Knowledge - Our Knowledge Master, ServiceMax Knowledge, authors and updates articles weekly for our customers. This is where you want to review documentation on various ServiceMax features and processes.

 

Our goal this month is to get you all to follow some spaces! When you click "Follow" in the upper right-hand corner, and you choose Inbox, you'll receive updates into your Community inbox. Whatever you choose to follow, the new posts or updates will appear in your weekly Community emails, which should come around Thursday.

 

Following a space is a great way to stay in tune with what's going on.

 

Screen Shot 2018-07-11 at 10.20.06 AM.png

In field service, the customer is front and center in everything you do. Your success depends on the strength of your interactions with your customers and their experience with you.

 

Your customers know what they want, how they want it, and speed is of the essence. They are always connected, increasingly social, and self-educating, becoming more digitally engaged and less enthused about picking up the phone to ask routine questions or request service.

 

ServiceMax Customer Communities empowers them with a self-service portal that is fully integrated with your ServiceMax application. Carrying your brand, it connects you to your customers. And your customers have a dedicated place where they can – quickly, easily, and safely – access information, perform simple tasks, or see the history of their installed products.

 

Through ServiceMax Customer Communities you can keep service costs low, your customers happy and ultimately drive top-line revenue.

 

Join us for a practically oriented webinar to

 

  • Learn about drivers, challenges, and opportunities of customer self service
  • Discover how ServiceMax Customer Communities can enhance your customers’ experience
  • See the product in action

 

Transform Your Customers' Experience with ServiceMax Customer Communities

Thursday, August 2, 2018

10AM PT | 1PM ET | 6PM BST | 7PM CEST

Register Now >

 

Presenters:

 

katharina-streater-100-circle.pngKatharina Streater

Sr. Product Marketing Manager

ServiceMax from GE Digital

 

 

scott-lawson-100-circle.pngScott Lawson

Sr. Staff Solution Architect

ServiceMax from GE Digital

By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimize service delivery. How is your service organization taking advantage of the new technologies and data to improve equipment productivity? This webinar will help you understand the new service models made possible by IoT and provide practical steps to turn device data into action on assets with Predix ServiceMax.

 

Join ServiceMax and TSIA on June 28th to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss the following 3 opportunities for service leaders:

 

  • Unlock new service models
  • Enable proactive maintenance models
  • Leverage data to achieve proactive service results

 

3 Ways to Overcome Proactive Service Challenges

Thursday, June 28, 2018

10AM PT | 1PM ET

Register Now >

 

Presenters:

 

john-ragsdale-100-circle.pngJohn Ragsdale

VP Research and Service Technology

Technology Services Industry Association (TSIA)

 

 

anna-startseva-100-circle.png Anna Startseva

Sr. Product Marketing Manager

ServiceMax from GE Digital

How are you using your asset and service data? Have you ever thought about it? Vanson Bourne has, which led them to conduct a new global research study, "The Rise of Asset and Service Data Gravity." The following blog by Sarah Lloyd-Parry, our VP of marketing in EMEA, is a brief look into Vanson Bourne's findings.

 

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What if I told you your company’s asset and service data could give you a double-digit revenue boost? In a world dominated by disruption and change, companies are finding innovative ways of achieving growth. Part of that innovation is looking at smarter ways of monetizing equipment assets. Automated asset and service data is becoming increasingly valuable due to its breadth and depth of product and customer information, which holds all sorts of insights for companies that extend far beyond their service operations. And that value is having a gravitational pull on other parts of the business.

 

In fact, asset and service data hold untapped intelligence for almost every line of business — from sales, R&D, IT, finance, marketing and Corporate Social Responsibility, and it also has a huge impact on overall equipment effectiveness in terms of performance, capacity, quality, and uptime. The rise of this ‘asset and service data gravity’ is putting a sharper business lens on enterprise performance, showing both the good and the bad.

 

According to a new global research study by Vanson Bourne, “The Rise of Asset and Service Data Gravity,” for every $1 spent on successful service data collection and usage, companies expect a return of $4.44 — approaching five times the initial outlay. And companies say that aggregating and analyzing asset and service data will give them a 14 percent increase in revenue. Not a bad return. But the study also revealed some worrying gaps around revenue and contract leakage.

 

Of the estimated 187,470 field service work orders conducted on average each year, 15,635 (8.34 percent) of them remain unaccounted for within organizations. That’s millions being lost in revenue on a regular basis — unacceptable by any standard.

 

Field service engineers, dispatchers and managers rely on and collect valuable data direct from source and ensure its accuracy, whether that’s product status and performance, contracts, contacts, location or account details. It’s valuable information which needs to be digitally captured and recorded.

 

With the advent of predictive analytics and condition-based maintenance, this data, which can be curated and fed into an organization’s data system, has the potential to provide accurate intelligence across the entire organization. And it can enhance other data sources such as CRM, ERP, parts, logistics and supply chain, HR, compliance and even data sources such as traffic and weather forecasting. Essentially, field service and asset data give all other data relevance and accuracy.

 

While historically the service department has been a consumer of sources such as CRM data, it is now starting to feed valuable asset data back into the system. It fits with the overall shift we have seen in recent years with service moving from cost centre to profit centre. Its data is now part of that development.

 

With the adoption of field service technology, a field service engineer, as part of their work order debrief, can also contribute significant amount of hands on insight and context into the health and well-being of a piece of equipment. Capturing this insight, particularly on older assets and equipment not yet IIoT-enabled, is a critical priority for the transfer of structured diagnostic assessment, knowledge, resolution experience.

 

And for those organizations who are already embracing IIoT, the asset and service data from connected equipment, machines, devices, field service reports, and digital twins is now actionable. Because it is both rich and accurate, other data and departments are starting to gravitate towards it. We are starting to see this ‘Asset Data Gravity’ effect re-shaping the way businesses are making both operational and strategic decisions for the better.

 

You can learn more about the changing role of asset and service data by visiting here.

 

View the original blog on Field Service Digital.

The need for digital transformation as a growth enabler is changing the way companies do business and how they service their customers.  Connected devices (IoT) and Big Data Analytics are poised to drive lower cost of service, higher efficiency, and optimized delivery.

 

However, realizing those benefits is challenging: what would a service organization need to do to easily Connect the Dots? What are the steps of digital transformation in field service? With numerous devices and data sources, how do you close all of the data silo gaps and utilize new technologies to enhance your field service center?

 

We will examine key decisions and best practices to leverage modern integration tools that will provide greater customer visibility and help deliver a more effective predictive maintenance strategy.

 

You’ll Learn:

 

  • Proactive service – how to move from break-fix to proactive and even predictive service models
  • Redefining ‘service’ – how proactive use of data is revolutionizing the service industry
  • Moving forward – how the latest technologies including mobility, cloud, integration and big data are transforming field service management
  • Intelligent end-to-end field service

 

Who should attend:

 

  • Field Service managers
  • Operation managers
  • IT Business Analysts
  • IT and Data Support
  • Integration Specialist
  • “Ad Hoc” Integrators
  • Citizen Integrators

 

Future of Field Service Management. IoT: Connecting the Dots Via Integration

Thursday, June 21, 2018

10AM PT | 1PM ET

Register Now >

 

Presenters:

 

brian-pitoniak-100-circle.pngBrian Pitoniak

VP of Sales

Magic Software

 

 

ted-brennan-100-circle.pngTed Brennan

Senior Solutions Engineer

Magic Software

 

 

anna-startseva-100-circle.pngAnna Startseva

Senior Product Marketing Manager

ServiceMax from GE Digital

The possibilities promised in taking full advantage of the new digital service environment are virtually limitless. Artificial intelligence, the Industrial Internet of Things, and machine communication are expected to reshape the way we view service and business as a whole well through 2025. In this ‘new normal’ speed of change and technological advancement, service leaders are faced with numerous challenges, but preparing and scaling their field teams for growth and success can be key among them.

 

Argyle Executive Forum, in partnership with ServiceMax from GE Digital is looking to bring together leading IT and finance executives to discuss these topics and more at our 2018 CIO/CFO Virtual Event: Preparing for the ‘New Normal’: Scaling Service Organizations in the Face of Rapid Change. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax from GE Digital as she outlines strategies used to effectively scale service organizations in order to prepare for this future.

Key topics Patrice will be discussing include:

 

• Technological advancement across organizations

• Strategies to overcome challenges faced by leading executives

• Scaling teams and analyzing growth potential

• Best practices for success with an ever changing IT landscape

 

2018 CIO/CFO Virtual Event -

Preparing for the 'New Normal': Scaling Service Organizations in the face of Rapid Change

Thursday, June 14, 2018

10AM PT | 1PM ET

Register Now >

 

Presenter:

 

patrice-eberline-100-circle.pngPatrice Eberline

VP Global Customer Transformation

ServiceMax from GE Digital

Field service technicians are always on the move—making mobile devices a logical extension to their everyday tools. Field engineers, service managers, and executives need in-depth access to service delivery information and processes from any device, anytime, anywhere.

 

Join Gaurav Verma, Senior Product Marketing Manager, Neil Gallivan, Senior Staff Solution Architect, and Michael Lin, Senior Product Manager, to take a deep dive on the key mobile capabilities like locating inventory visually, doing work order debrief, checking entitlements and latest labor/part prices and capture digital signature. Learn how ServiceMax is pushing the boundaries on Digital transformation of field service to help you achieve field service outcomes like growing service revenue, increasing service efficiency and improving customer experience.

 

In the power-packed webinar, you will:

  • Discover how field service organizations can leverage mobility to improve service profitability, efficiency and customer experience
  • Appreciate the key qualities and capabilities that a great field service mobile solution should have
  • See a live demo of the latest ServiceMax field service mobile solution covering specific use cases in a day in a life of a technician
  • Know what ServiceMax envisions for the future roadmap of field service mobile solution

 

Grow Service Profitability and Deliver Better Customer Experience Through Mobility

Wednesday, June 13th, 2018

Register Now >

 

Presenters:

 

gaurav-verma-100-circle.pngGaurav Verma

Sr. Product Marketing Manager

ServiceMax from GE Digital

 

 

neil-gallivan-100-circle.pngNeil Gallivan

Sr. Staff Solution Architect

ServiceMax from GE Digital

 

 

michael-lin-100-circle.pngMichael Lin

Sr. Mobile Product Manager

ServiceMax from GE Digital

Last month we had our first two Maximize tour stops: Las Vegas and Boston. We were joined by over 150 industry innovators, including our ServiceMax customers, for two days of learning, new ideas, best practices, and tip & tricks! It was a great opportunity to network in a stress free environment, and discuss what's happening in field service and in your businesses.

 

If you're a customer that wasn't able to attend, don't worry, we've uploaded presentations, videos, and photos from the event into this community! Visit 2018: Maximize Las Vegas & Boston Resources to see these assets.

 

We also uploaded the user group presentations to the corresponding area, so make sure to check out: West Coast User Group  or East Coast User Group!

 

With Maximize on my mind, I want to focus this month's goal on networking and making connections, which is what this community is all about!

 

For June, follow three people, and you'll earn this month's badge.

 

Screen Shot 2018-06-04 at 11.30.26 AM.png

 

If you're looking for people to follow, here's the Community Leaderboard. Our most engaged members are listed at the top!